Shipping Policy
Shipping speed based on the delivery method chosen.
We deliver all orders using our standard packaging materials. Any special packaging as request by customer is subject to additional charges.
International
We ship worldwide from DHL, TNT, SFexpress, International orders are charged by weight. Please drop me an email if your location is not available.
You will be sent your parcel tracking number via email once shipment is made and you can track it online. Transit time varies from countries to countries but estimated delivery is usually between 10-21 working days. Please contact us at info@themacaupenman.com if you have yet receive your order 21 working days from the date of posting.
We only deliver to a valid street address and not to P.O. Boxes as this service requires a signature upon delivery. Your package that is addressed to a P.O. Box may be delayed, any risk will not be covered by us, and may require an address correction charge.
Please take note that overseas deliveries may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you. Customs policies vary widely from country to country, please contact your local Customs officer for further information.
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Undelivered, Lost or Stolen Packages
Kindly ensure that the shipping details provided to us are correct upon placing your order as we are unable to take any responsibility when the parcel goes missing/gets return to us due to incomplete details. In this event, we are unable to provide any refund so please, please double check before confirming your order..
We apologize for the inconvenience caused.
Pre-Order ItemsIf your order contains pre-order items, your complete order will be shipped after pre-order item(s) arrives. If you would like ready stock item to be delivered immediately, kindly place two separate orders.